Shipping  All purchases will be packaged up and shipped via USPS Priority or UPS within 3 business days of completed payment. I know! It's so expensive to ship these days! Whenever possible I will try my best to reduce the cost. If, for example you buy multiple items, I may issue a partial refund of the shipping cost. If you need expedited shipping, please email me, info@shannaleino.com.

International Shipping Via UPS I am now shipping to many countries. Please contact me if shipping to your county isn't included in my check out process. I am working to expand this. There are often additional charges, taxes or fees to receive your package in your country. Any additional charges are the responsibility of the recipient. It is also the recipient's responsibility to be familiar with your country's customs policies before placing your order.

Shipping to Canada: UPS provides this information: “Canada customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada customs on the importer’s behalf. 

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada are subject to applicable duties and taxes as well as an average of $10.00 flat brokerage fee ($4.00 USD entry prep fee + $6.00 CAD bond fee on ground shipments; $10.00 CAD bond fee on air shipments) for shipments valued below $200.00 USD. Additional fees will apply on shipments over this value. Shipments valued at $200.00 CAD and above and/or being imported to Canada for commercial purposed and/or subject to specialized clearance may incur additional fees

Please, be aware that UPS® will request payment of these charges at the time
of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) 
to pay these charges, eliminating the need for payment on delivery.”

Exchanges/Returns I wish for you to be completely happy with your purchase. However, if you would like to exchange or return your purchase, you may do so within 14 days of receipt of your item. Before shipping back, please email info@shannaleino.com to request your Return Authorization number. You will be responsible for the cost of return shipping.

Gifts  All purchases come gift wrapped, whether it is a present for yourself or a gift for someone else. No paper invoice is included. Please email info@shannaleino.com if you would like a gift message included in the package.